Building Effective Volunteer Teams with Professionalism, Leadership and Culture

Room: St Laurent 8

Anna-Lee Rieb, Team Lead, Support Services, Calgary Humane Society

We rely heavily on our volunteers in animal welfare. As a result, it is important that we are creating the strongest and most effective teams, which are fully immersed in the culture of the organization. In this session, participants will learn best practices for volunteer management and how to create and maintain a culture of volunteer engagement, where volunteers understand the difference they make in the lives of the animals and are acknowledged for their incredible contributions. They will discover how Calgary Humane Society combines volunteer passion and skillset with shelter needs to empower volunteers and create a more meaningful impact.

Key Learnings:

  1. Review best practices for volunteer management and how to get the volunteers you need while maintaining standards and professionalism.
  2. Learn why leadership is so important in volunteer management and how to create a team culture that values volunteerism.
  3. How to build volunteer teams for greater effectiveness through recruitment, training, recognition and retention.

Anna-Lee Rieb is the Team Lead, Support Services, at Calgary Humane Society and oversees more than 450 volunteers in 26 different roles. Her previous shelter experience includes Animal Care, Adoptions and the Foster Program, where she led an additional 400 foster home volunteers. Her passion for helping animals stems from a genuine love for all living things and, with a background in tropical horticulture, exotic animal care, leadership and volunteering, Anna-Lee has found a rewarding career in animal welfare.